Support
Help for policyholders completing an inspection, and for adjusters and administrators using Complete iQ Inspect.
Common questions
I received an inspection link. How do I complete it?
Open the link from your text or email on your phone and enter the access code from the same message. The guided steps walk you through each photo. If the link has expired or the code doesn't work, contact the company that sent it; they can resend or extend it.
How long does an inspection link last?
Links expire after a period set by the company that sent them, often seven days. They can extend or resend the link if you need more time.
How do adjusters and administrators sign in?
Use the Sign in link at the top of this site with your work email and password. The iPhone field app uses the same credentials.
I don't have an account or I'm locked out.
Accounts are created by your organization's administrator. Ask them to invite you or reset your access, or use Forgot password on the sign-in page.
Which permissions does the field app need?
Camera and photo library access to capture inspection photos, and location so each inspection can be tied to the vehicle's location.
Which languages does the inspection support?
English and Spanish. The language is set by the company that sends the link.
See also our privacy policy, terms of service and SMS policy.