For independent adjusters & TPAs
Remote inspections and field dispatch in one workflow
Send claimants a secure photo link for the files that don't need a visit, rank and dispatch field adjusters for the ones that do, and deliver a consistent report to every carrier client.
Front driver-side corner
Stand at the corner so both sides are in view.
- Driver side
- Front
The problem
What limits an adjusting firm's capacity
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Drive time
Sending an adjuster to every vehicle caps how many files your team can handle in a day.
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Every client wants it their way
Different photo requirements and report expectations for each carrier make consistency hard to keep.
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Dispatch by spreadsheet
Matching files to available, licensed adjusters by hand is slow, and the reasoning is hard to show later.
What your firm gets
Built for firms that work across carriers
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A template for each client
Set the photo steps and questions each carrier expects, by loss type, and pick the right template when you send the request.
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Ranked dispatch with reasons
See a shortlist of field adjusters scored on distance, capacity, experience, licensing and more, with a plain-language reason for each.
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iPhone app for field adjusters
Field adjusters accept offers, see their assigned work and capture with the same guided flow, with uploads that retry on weak signal.
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One inbox for the team
Queues for new submissions, AI flags, expiring links, stalled files and overdue work keep supervisors ahead of the day.
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Consistent, branded reports
Every file produces the same organized PDF and photo set, carrying your firm's name and colors, ready to deliver.
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Requests straight from carriers
Carrier or in-house systems can create inspections through the REST API and receive signed webhooks as files progress.
How it works
How a file moves through your firm
- 01
Receive the assignment
Create the request in the dashboard, or let the carrier's system create it through the API.
- 02
Try remote first
The claimant gets a guided photo link, and AI checks quality and coverage while they capture.
- 03
Dispatch when needed
If the vehicle needs a site visit, send an offer to the best-fit field adjuster from a ranked, explained shortlist.
- 04
Deliver the file
Review the findings, add notes and send the carrier a consistent report and photo set.
Dispatch you can explain
The right adjuster for the file, with the reasons on screen
Rankings are configurable for your organization, versioned, and can be tested against real claims before they change anything.
- Eligibility checks screen out unavailable, unlicensed or out-of-radius adjusters
- Each candidate shows distance, active workload, experience and the match reason
- A dispatcher chooses who gets the offer, and overrides are recorded
Dispatch
Claim CLM-1031
Tampa, FL · field inspection needed
- 1. A. Rivera Best fit
18 min drive · 2 open jobs · Licensed in FL
- 2. D. Brooks
26 min drive · 1 open job · Licensed in FL
- 3. K. Patel
34 min drive · 5 open jobs · Licensed in FL
Frequently asked questions
Can we use our own branding with carrier clients?
Yes. Invitations, the capture experience and reports carry your firm's name and colors.
What do our field adjusters need?
An iPhone. The Complete iQ field app handles offers, assigned work and guided capture. Claimant self-inspections run in any modern phone browser.
How does dispatch ranking work?
Adjusters who pass your eligibility rules are scored on factors such as distance, capacity, experience, licensing and carrier rating. Each candidate shows its reasons, and a person always chooses who gets the offer.
Can we import our adjuster roster?
Yes. Import a roster with addresses, license states, availability and experience, and review the preview before anything is saved.
Can carriers send us requests automatically?
Yes. The REST API lets a carrier's system or your own create inspections, and signed webhooks report status as each file moves.
Products used in this solution
- Field & dispatch Ranked, explainable dispatch and an iPhone app with guided capture for field adjusters. Learn more
- Self-inspection Guided vehicle photo capture from a secure text or email link, in any phone's browser, with live retake prompts. Learn more
- Claims desk An inbox, claim milestones, supplements, documents and reporting, so every inspection moves from request to decision in one place. Learn more
- AI photo review Live photo checks during capture, VIN reads, possible-damage findings and a sufficiency review, all labeled as advisory. Learn more
See how it fits your firm
We'll walk through remote capture, dispatch and the report your carrier clients receive, and scope a focused pilot with you.