About Complete iQ
Insurance-first technology that keeps people in control
Complete iQ was founded by insurance and technology veterans who understand the operational realities of modern claims teams. Complete iQ Inspect is our platform for complete, trustworthy vehicle inspections.
Who we are
Deep claims expertise, practical AI
Complete iQ, Inc. builds AI-powered tools for insurance claims. We combine deep claims expertise with proven AI capabilities to deliver solutions that work within your existing workflows.
Complete iQ Inspect tackles a familiar problem: claims and fleet teams spend too much time waiting for vehicle photos and then chasing the ones they can't use. Guided capture, AI photo checks and a desk for the people who review them mean every inspection starts complete.
Our values
What guides how we build
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Insurance-first innovation
We apply AI where it makes sense for claims operations: automation that solves real operational problems, not technology for its own sake.
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Transparency in every finding
AI-generated insights should be traceable and explainable. Claims decisions need human judgment supported by clear, auditable evidence.
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Supporting, not replacing, people
Our tools make adjusters and QA teams more effective. We enable consistency and scale while keeping people in control.
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Partnership over vendor
We work alongside your team, start with focused pilots and scale based on real results. Your operational success is how we measure ours.
Leadership
The team behind Complete iQ
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Rick Johnson
President and Chief Executive Officer
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John Shoust
P.Eng, MBA, MACP
Co-Founder and Chief Technology Officer
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Michael Skiba
MBA, PhD
Chief Operating Officer
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Chad Zinn
Co-Founder
Get in touch
Questions about Complete iQ Inspect, partnerships or press? We'd like to hear from you.
See Complete iQ Inspect on your own vehicles
Book a demo and we'll walk through the capture experience, the report your team reviews and what a focused pilot would look like for you.