For insurance carriers
Complete vehicle documentation, straight from the claimant's phone
Text or email a secure link to a policyholder or third-party claimant. They capture guided photos in their phone's browser with nothing to download, and your adjusters review one organized report with AI findings, VIN checks and every required angle.
Front driver-side corner
Stand at the corner so both sides are in view.
- Driver side
- Front
The problem
Where auto claims lose time
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Waiting on photos
Scheduling a field visit or chasing photos by email can hold a file for days before an adjuster even sees the damage.
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Photos you can't use
Blurry, partial or wrong-angle photos mean another request to the claimant and another round of waiting.
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Files that don't match
When every adjuster asks for something slightly different, reviews, audits and handoffs all take longer.
What your team gets
Everything a desk adjuster needs from a vehicle inspection
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Nothing to download
Claimants open a secure link from a text or email and capture in their phone's browser. Send each request in English or Spanish.
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Retake guidance in the moment
AI checks each photo as it's taken and asks for a retake, with a plain-language reason, when it's blurry, dark or shows the wrong thing.
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VIN and vehicle checks
The VIN is read from the photo and the decoded year, make and model are compared with the vehicle on the claim.
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One organized report
Photos, claimant answers, AI findings, a sufficiency review and historical weather for the date and place of loss, in one PDF.
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Follow-up photo requests
When something is missing, request only the photos you need. The claimant gets a new link for just those steps.
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Your brand throughout
Invitations, the capture experience and the report carry your company name, colors and logo.
How it works
How it works on a carrier claim
- 01
Send the request
Create it in the dashboard or from your claims system through the API, choose a template, and send the link by text, email or both.
- 02
The claimant captures
Vehicle outlines show where to stand for each angle, followed by the VIN, plate, odometer, damage close-ups and any questions you add.
- 03
AI checks as they go
Photo quality, subject and VIN details are checked during capture, and the finished set gets a sufficiency review on submission.
- 04
Your adjuster decides
The report lands in the inbox with findings to review. Request more photos, dispatch a field adjuster or move the claim forward.
AI assists. Adjusters decide.
Findings your adjusters can check, not conclusions they have to trust
Every AI finding is tied to the photo it came from and labeled as advisory. Coverage, liability and payment decisions stay with your people.
- Damage findings note the area and a severity level for review
- Each photo keeps its capture time, its source and, when the device allows, its location
- Reports and photo sets are available in the dashboard and through the API
Inspection report
Claim CLM-1042 · Self-inspection
VIN
1HGBH41JXMN109186
Matches claim
Walk-around
8 of 8
angles covered
Photos
19
2 retakes
Findings for review
- Front bumper Scrape · minor
- Driver door Dent · moderate
- Rear bumper No visible damage
AI findings are advisory. An adjuster makes every decision.
Frequently asked questions
Do policyholders need to download an app?
No. The inspection runs in the phone's web browser from a secure text or email link. Field adjusters who inspect on site can use the Complete iQ iPhone app.
Can third-party claimants use it?
Yes. A request goes to whoever you send it to, so the same guided flow works for your insured or a third-party claimant.
Does the AI make claim decisions?
No. AI checks photo quality, reads the VIN and flags possible damage for review. Coverage, liability and payment decisions stay with your adjusters.
Do we need an integration to start?
No. Your team can send requests and review reports from the web dashboard on day one. When you're ready, the REST API and signed webhooks connect your claims system.
What happens if a claimant's photos aren't enough?
The sufficiency review highlights what's missing or unusable, and you can send a follow-up request for only those photos instead of starting over.
Products used in this solution
- Self-inspection Guided vehicle photo capture from a secure text or email link, in any phone's browser, with live retake prompts. Learn more
- AI photo review Live photo checks during capture, VIN reads, possible-damage findings and a sufficiency review, all labeled as advisory. Learn more
- Claims desk An inbox, claim milestones, supplements, documents and reporting, so every inspection moves from request to decision in one place. Learn more
- Express claims A short, fixed photo set and rules-based triage that sorts minor auto losses into the right level of review. Learn more
See it on your own claim types
We'll walk through the claimant experience, the report and the review workflow, and scope a focused pilot if it's a fit.